kabaji's Privacy Policy
Your personal information is of the highest importance to us. This policy clearly describes how kabaji collects, uses, and keeps your data secure.
Table of Contents
Introduction and Scope of Policy
kabaji is a trusted mobile casino and betting platform in Bangladesh. When you create an account, play games, or use our services on our platform, providing certain personal information is required. This privacy policy ("Policy") explains how kabaji manages that information.
This policy applies to all of kabaji's services — including our website, mobile application, and customer support channels. By creating an account on kabaji or using our services, you are considered to have accepted the terms described in this privacy policy.
Information We Collect
kabaji may collect the following types of information:
2.1 Identity Information
- Full name and username
- Email address
- Date of birth (for age verification)
- Residential address
- National ID card or passport number (for identity verification)
2.2 Financial Information
- Mobile banking account information (bKash, Nagad, Rocket, Upay)
- Transaction history and amounts
- Deposit and withdrawal details
2.3 Technical Information
- IP address and device information
- Browser type and version
- Operating system
- Site access times and session information
- Referral source and usage patterns
2.4 Gaming Activity
- Games played and betting history
- Win and loss records
- Bonus and promotion usage details
- VIP level and points balance
How We Collect Information
kabaji collects information in various ways:
3.1 Direct Collection
You provide information directly when you fill in a registration form, verify your account, request a deposit or withdrawal, or contact our customer support team.
3.2 Automatic Collection
When you browse our platform or play games, certain information is collected automatically through cookies, log files, and similar technologies. This information is primarily used to improve the performance of the site.
3.3 Through Third Parties
Where necessary for identity verification or fraud prevention, we may verify information through approved third-party providers. This process is fully secure and protected by SSL encryption.
Purpose of Using Information
kabaji uses the information it collects for the following purposes:
4.1 Account Management
Information is used to create, verify, and keep your account secure. It is our responsibility to confirm the identity of each user in accordance with kabaji's rules and terms.
4.2 Processing Financial Transactions
Financial information is used to process deposits and withdrawals through bKash, Nagad, Rocket, and Upay. Our goal is to complete this process quickly and securely.
4.3 Providing Customer Support
Relevant account information is used to provide 24/7 live chat support to resolve your complaints or issues.
4.4 Ensuring Responsible Gaming
Information is used to monitor playing patterns, identify unusual behavior, and provide assistance where there may be a risk of potential addiction.
4.5 Security and Fraud Prevention
Relevant information is analyzed to prevent unauthorized access, fraudulent activity, and money laundering. This is essential for the safety of all users.
4.6 Service Improvement
Overall usage statistics are analyzed to further improve the user experience, add new features and games, and enhance platform performance.
Data Storage and Security
kabaji follows industry-standard security practices to keep your information secure. Our servers are protected by SSL encryption technology, which keeps your data transmission completely safe.
5.1 Encryption
All your personal and financial information is stored and transmitted using 256-bit SSL encryption. This technology is used by the world's leading financial institutions.
5.2 Access Control
Only authorized personnel have access to your information. Each employee's access is logged and regularly audited.
5.3 Retention Period
Information is retained for as long as your account is active and for a defined period thereafter in accordance with applicable laws and regulations. After a request to close an account, certain information may be retained to fulfill legal obligations.
5.4 Response to a Data Breach
If a data breach occurs, we will notify affected users as quickly as possible and take every possible step to limit the damage.
Sharing Information with Third Parties
kabaji does not sell your information. However, information may be shared with the following parties in specific circumstances:
6.1 Payment Processors
Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions. This information is used solely for processing transactions.
6.2 Identity Verification Services
Minimum necessary information may be shared with approved identity verification service providers for account verification.
6.3 Legal Obligations
Information may be provided to comply with legal obligations based on a court order or a lawful request from a government authority. In such cases, only the information specifically requested is provided.
6.4 Game Providers
Our game providers — including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe — may process technical information from your gaming sessions, which is governed by their own privacy policies.
Cookies and Tracking Technologies
kabaji uses cookies and similar technologies on its website and app. These help improve your browsing experience and ensure the site functions correctly.
7.1 Essential Cookies
These cookies are essential for the basic operation of the site — such as maintaining login sessions and ensuring security. They cannot be disabled.
7.2 Functional Cookies
These cookies are used to remember your preferences and settings, so you do not have to set them up again each time you log in.
7.3 Analytics Cookies
Analytics cookies are used to collect site usage statistics. This information is processed in aggregate form and is not used to identify you personally.
7.4 Cookie Controls
You can control or delete most cookies through your browser settings. However, disabling essential cookies may mean that some features of the site do not work correctly.
User Rights
You have certain important rights over your personal information, which kabaji respects:
8.1 Right to Access
You have the right to know what information we hold about you. Upon request, we will provide details of that information.
8.2 Right to Correction
You have the right to correct any inaccuracies in the information we hold about you. Please contact our support team to do so.
8.3 Right to Deletion
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
8.4 Right to Data Portability
You may request a copy of the information you have provided, which will generally be supplied in a readable format.
8.5 Right to Object
You have the right to object to the use of your information for specific purposes. To exercise this right, contact us via live chat or email.
Protection of Minors
kabaji is a responsible gaming platform. Our services are intended only for those aged 21 and above. We do not collect information from minors or provide services to them under any circumstances.
Age verification at registration is mandatory. If a user creates an account using false information and is subsequently found to be under 21, that account will be closed immediately and the associated information will be deleted.
Policy Changes
kabaji may update this privacy policy from time to time. If significant changes are made, we will notify you by email or through a notification on the platform.
The date of each update will be noted at the top of this page in the "Last Updated" section. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.
We recommend reviewing this policy regularly so that you are always informed about how your information is being kept secure.
Contact
If you have any questions, concerns, or requests about this privacy policy, please contact us:
- 24/7 Live Chat — directly on our platform
- Email: [email protected]
Our customer support team is able to assist in Bengali and will process any privacy-related requests as quickly as possible.